Refund policy
Right of withdrawal - 14 days
You have 14 days from delivery to tell us you want to return your order, without giving any reason. You then have 14 more days to send it back. This applies to orders delivered in the European Union under Directive 2011/83/EU. Orders delivered in Monaco are treated as French orders. Swiss law does not provide a right of withdrawal for distance sales, so this right does not apply to orders delivered in Switzerland — damaged, defective or wrongly shipped items remain fully covered (see Damages and issues).
How to start a return
Write to us at contact@catbliss.pet with your order number and a photo of the item. If your return is accepted, we will send you the return address together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cost of returning the item
The return is at your expense. For a large item such as the self-cleaning litter box, expect around 35 EUR depending on the carrier you choose.
Condition of the returned item
You may unpack the product and try it as you would in a shop. If it has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may reduce your refund accordingly, as permitted by Article 14 of Directive 2011/83/EU.
Damages and issues
Please inspect your order on arrival and contact us immediately at contact@catbliss.pet if the item is defective or damaged, or if you received the wrong item. In that case we cover the return and you pay nothing.
Exceptions / non-returnable items
Certain types of items cannot be returned: perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids and gases. Gift cards cannot be returned. Please get in touch if you have a question about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@catbliss.pet.
If a carrier charges you import fees on delivery, we refund them in full — see our Shipping Policy.