Shipping policy
Free shipping
Shipping is free, with no minimum order, to France, Belgium, Luxembourg and Monaco.
The price you see is the price you pay
If a carrier ever charges you import fees on a CatBliss order, send us the receipt at contact@catbliss.pet and we refund it in full, no questions asked.
Where we ship
We currently ship to France, Belgium, Luxembourg and Monaco. Other destinations will open progressively.
The self-cleaning litter box and the Smart Feeder & Fountain 2-in-1 ship from our European warehouse.
Items shipped from our European warehouse travel together; when an order also includes items from our international warehouse, it arrives in separate parcels, each with its own tracking number.
Dispatch
Your order is dispatched within 1 to 3 business days of payment. A tracking number is sent to you by email as soon as your parcel leaves.
Delivery times
Counted in business days from dispatch, not from the order:
From our European warehouse (self-cleaning litter box, feeder & fountain 2-in-1): 5 to 7 business days
From our international warehouse: 4 to 10 business days
These are estimates, not guarantees. Customs processing, carrier delays and events outside our control can extend them. If we know your parcel is running late, we tell you.
Customs and import VAT
The self-cleaning litter box and the feeder & fountain 2-in-1 ship from inside the European Union, delivered duty paid. There is nothing to pay on arrival.
Our other items ship from our international warehouse, outside the European Union. Depending on your country and the value of your order, the carrier may ask you for import VAT or a customs clearance fee. If that happens, our commitment above applies: send us the receipt and we refund it in full.
Right of withdrawal - 14 days
You have 14 days from delivery to tell us you want to return your order, without giving any reason, and 14 more days to send it back. This applies to orders delivered in the European Union under Directive 2011/83/EU; orders delivered in Monaco are treated as French orders. Where an order is delivered in several parcels, the period runs from the last item received.
The return is at your expense, and the item must come back in a condition that allows it to be resold. Full details are in our Refund Policy, and the model form is on our Right of withdrawal page: catbliss.pet/pages/eu-withdrawal-form
A parcel that is late, or does not arrive
If your tracking has not moved for seven business days, or if the delivery window above has passed, write to contact@catbliss.pet with your order number. We open an investigation with the carrier. If the parcel is confirmed lost, we resend it or refund you in full, your choice. Until a parcel has been delivered to you, the risk is ours, not yours.
Damaged, or the wrong item
Inspect your order when it arrives and contact us straight away. See our Refund Policy.